Carer Wellbeing Support Worker -Mental Health

COVID-19  Arrangements.
Our staff our currently all working from home supporting carers by  telephone and online technology.

If you have any queries about current and future working arrangements in relation to this vacancy, please get in touch.

Contract: Part-time, permanent

Hours: 18.5 per week over 3 days,to include some evening and weekend working

Salary: £11,124 (£22,249 fte)

Location: Covering Mid Sussex

You will also provide Response Line cover on a rota basis from either our Crawley, Worthing or Littlehampton Office

Our Services
We are a successful charity provider working in the community and hospitals with a critical service contract to deliver across the county. We offer a wide range of wellbeing support options and our plans focus on using digital technology and our fundraising to do even more for carers.

The Role

You will work as a member of a county-wide team to achieve recognition for all carers, provide information and personal advice, support and advocacy for carers and work in partnership with local voluntary, health and social care services.

Using your specialist knowledge and understanding of specific issues that impact on people with mental health needs and their carers you will provide information, advice and relevant support individually, face to face or by telephone and through support groups.

Your work with carers will include offering personalised time-limited support promoting and referring into a range of resources including assistive equipment, training opportunities, relaxation therapies, coping strategies, planning, finances and benefits etc.

You will be providing front line active listening and emotional support for carers as a worker on our Carer telephone response line.

Your role will also include raising awareness of our services to generate new referrals and increase the numbers of carers we reach and support.

Skills and Experience
Essential qualities include understanding the issues carers’ face, excellent interpersonal skills and a commitment to providing a high quality service and how this can be effectively evaluated.

You will be able to plan and prioritise your own work, taking the initiative and working independently while being a supportive flexible team member.

You are proficient in using IT to research information, write letters, maintain database records, organise appointments and communicate with colleagues, carers and partners.

You can relate to people from all walks of life, dealing sensitively with complex issues and situations including at times of emotional need.

You understand the value that volunteers add to delivering high quality services and will have had some experience of working alongside volunteers or being one yourself.

Working Pattern
Your working days will usually be Thursday and Friday with flexibility in when the third day can be worked. You will be required to provide cover on our Response Line once a week which is a 4 hr shift and bi monthly this will be a Wednesday evening until 7pm. You will also cover approximately 4 Saturday morning shifts per year from 10am-12pm.

Your work pattern will be structured and planned in advance with some flexibility in start and finish times and shift days, allowing you to plan your personal commitments.

Working for us
Employing more than 90 staff and 80 volunteers, we make a real difference to over 24,000 friend and family carers that we support across West Sussex.

You will be assured of a friendly and supportive working environment with flexible and family friendly working practices including structured, regular work patterns.

For staff who are carers themselves we offer paid carer’s leave and paid time off to attend their own support group.

Our staff are supported with regular training and support opportunities, along with access to employee assistance programmes.

As well as an attractive salary we offer 25 days annual leave plus bank holidays rising to 28 days after 5 years’ service (pro-rata for part-time), a pension scheme,free parking, paid business travel and a shopping savings platform.

If you’d like to become part of a dedicated team and be rewarded by job satisfaction while making a real difference to your local community, we’d love to hear from you.

To Apply

Please complete an application form explaining how you meet the requirements of the Job Description and Person Specification giving examples where possible returning to

This post is subject to a basic DBS check.

Application closing date: 9am Monday 1st June

Interview Date: Wednesday 10th June
Interviews are currently being offered virtually using Zoom or similar technology. Full support will be given if you are unfamiliar with these types of applications.

Job Description
Person Specification
Download an application form to return (word document)
Download an application form to return (1997-2003 word document)