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Counselling and Call Back Service

Carers Support West Sussex Counselling Service

The role of a carer can be an emotional struggle as well as being physically challenging. Caring for yourself can feel down the end of your list of tasks but is so very important to ensure that your wellbeing Is considered, to enable you to continue in your caring role. Friends and family can be a wonderful support but sometimes it’s not easy to talk to them about all the feelings and emotions that you have.

Our counselling service is a psychological talking therapy in place to offer support to carers of family and friends. It is an opportunity to talk about problems, emotions and issues in a secure safe and confidential environment. Speaking with a professional counsellor offers an independent and non-judgemental alternative support.

We are guided by you in what issues are causing the most emotional impact and what you would like to achieve to enable you to carry on and feel better. Through this service we offer support so that you can reach a better understanding of your situation and put yourself in a better place to make the right choices for you when faced with difficulties. Importantly, we can help you learn to take care of yourself and therefore be in a better place to continue to provide care to your loved one to the best of your ability.

Counselling may of help if you are feeling:

  • Overwhelmed by the responsibility of being a carer
  • Depressed, emotional or anxious
  • Guilty for thinking of yourself
  • Sometimes resentful to the person you care for or the situation
  • Drained by the role, isolated or alone in it.

If one or more of these is an issue to you then a calm structured discussion with a professional counsellor can help you to cope daily.

Our counsellors offer:

  • One-to-one counselling sessions either by Zoom or telephone
  • Up to 6 sessions available to each carer
  • Sessions take place weekly on the same day and at the same time.

All counsellors follow the Ethical Framework of the British Association for Counselling and Psychotherapy (BACP).

Find out more about our counselling service

For more information about our counselling service, call 0300 028 8888 or email

Call Back Service

Who is our Call Back service for?

Are you a carer who would benefit from someone to talk to? Caring for a loved one is a demanding role, and it is crucial that you get support. If you are isolated physically or emotionally, due to your caring role, location or your own health and mobility. If you do not have a support network around you, we are here to help.

Our Call Back Service is not telephone counselling but a kind voice and a listening ear. A monthly chance to chat on the telephone and be asked "How are you?" It gives you an opportunity to share anything you want to talk about with an understanding listener. Being a carer can sometimes become very isolating so just hearing a friendly voice can help to relieve this.

How does the Call Back service work?

The Call Back service is:

  • For those carers who are isolated, without alternative support, either due to their location, their own health issues or due to the demands of their caring role
  • Regular monthly telephone call for up to six months.
  • We are not able to ring at a specific time but can consider a better day of the week for you, morning or afternoon
  • This is not telephone counselling, but a friendly listening ear.

Alternative support can be sought with the following services across the county:

Contact your GP for counselling through the surgery or with Time 2 Talk across West Sussex

Phone lines available to talk to somebody:

Sussex Mental Helpline 03005000101

Samaritans 08457909090

Sane line 02038051790

The Silverline 02072242020

Alternative counselling services across West Sussex include:

Offington Counselling Service based in Worthing


Chichester Counselling Service


Horsham and Crawley Counselling Group


Arun Counselling


Sage Counselling




Switchboard LGBT+ helpline

0300 330 0630

Brighton & Hove LGBT Switchboard

01273 20 40 50

Our Services

If you are already registered with us please contact us via email at to request a card.

If you are not registered with us please complete our online registration form below