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Counselling Records Archiving Assistant

Role Description:

We are looking for someone with administration and IT skills to join our Counselling Service to archive the counselling records on to our computer system.

What difference will you make?

YOU will be helping us to change the lives of carers by making sure they are heard and supported when they most need it and are looking for help. You will be making a difference by ensuring that their personal counselling records are archived securely to be kept for the required time of 7 years before being deleted.

Location: You will be primarily based at your home location which you will be supported virtually in your role. There may be rare occasions when you may be expected to travel to one of our offices in either Crawley, Worthing or Littlehampton.

Timings and commitment: timings can be flexible to suit from a minimum of 5 hours per week including attending training and meetings. Minimum commitment of 20 hours per month.

Skills and attributes required:

  • good IT skills and able to use online systems including zoom
  • knowledge of Word and Excel
  • to be non-judgemental and be able to maintain personal boundaries
  • Methodical in work ethics
  • Good attention to detail
  • Be able to work on own initiative

Training and Support:

There is the following mandatory training required:

  • CSWS Induction Training
  • Basic Adult Safeguarding
  • LGBTQ+ Carer Awareness
  • Role specific training from the Counselling Service Lead
  • GDPR (online)

Equipment needed?

The role is home based and you will need:

  • · Access to a computer or laptop
  • · Wifi access within your home


A designated mentor will support you in your role from the Counselling team and will be provide you with 1-1 reviews on the role. You will be part of the Counselling Team comprising of 36 Volunteer Counsellors, 4 Counselling Assessors, 3 Counselling Supervisors, Counselling Service Administrator and Counselling Service Lead along with being part of Carers Support West Sussex wider volunteering team (currently around 80 volunteers) and will be invited to social meetings and events through out the year. You will have access to support on the administration requirements for the role, entering timesheets and claiming expenses. We ask you to engage twice a year in a Volunteering Engagement Survey for us to get feedback from you. Ongoing opportunities are available for learning and development both internal and external.

Other information

  • Out of pocket expenses are paid that includes travel and parking
  • This role is available to anyone over the age of 18yrs
  • Access to Employee Assistance Programme to support wellbeing
  • We will require 2 References and a basic DBS check

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best and be proud to belong. The carers we support come from such different walks of life that we are particularly interested in attracting volunteers from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity.

Our Vison and Values

Our vision is to bring the day forward when family and friend carers are seen, heard, and included.

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support: Quality, Inclusivity, Caring, Integrity, Loyalty and Innovation.

Further information about our Volunteer Programme can be found on our website here.