I am writing to let you know that, despite not being directly involved with daily Operations and the other key internal support functions of efficiently running our charity business – Finance, Administration, HR, Statistics, Communications and General Management – my fellow trustees and I, together as a Board, are keenly […]

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs.

Doctors, nurses, paramedics, members of the emergency services, social workers, counsellors, psychotherapists, helpline workers and helpline volunteers are all at risk of suffering vicarious trauma. Charity fundraisers can […]

1. First and foremost – look after yourself!

• See below for Home working guidance

2. Priority of Work:

• Respond to any requests from COVID-19 Business Resilience Team and these will come as far as possible via Sonia
• Your Specialism team referrals
• Regular Response Line shift
  • Each full-time member of […]

This month the CRM has really come along with in-depth reviews of screens and processes with the Core Team and other Team Leaders. The clarifications that this provided are being implemented and we aim to run some follow up sessions by the time you read this update. We are also […]

During these quite unsettling times, we would like to remind you about the support available to you through our ‘perks at work’ scheme provided for every one of our staff and volunteers.

Workplace Options EAPs (Employee Assistance Programmes) employ qualified consultants and state-of-the-art technology to allow phone, video and/ or online […]

As of Tuesday 17^th March, we will now be remote working for the foreseeable future.

I realise that this can be a challenge for some of us and please continue to keep in contact with your managers.

I do need you to consider the simple guidance we have sent so far on […]

Stepping up and being proactive for our carers during the on-going COVID-19 situation

 Today on behalf of all staff, volunteers, trustees and our carers I have had to make some decisions which I was able to work on with our management group this morning.

The plan is:

• Tuesday 17^th March to be […]

The Forum met on 2 March 2020 and I am delighted to say that they have reviewed the terms of reference for the Forum and Laura King was asked to be the Chair for the Forum for the next Four meetings.

I do want to reiterate a point that has been […]

Sonia has confirmed the successful appointment to the post of Carers Services Director and is delighted to welcome Caroline to the team.

Until recently she has been working at Carers First.  Prior to working in a Charity, Caroline was a nurse in various senior positions at Brighton General for over ten […]

As part of the Windows 10 Upgrade we have trained a new team of IT super users – the updated list can be found on the Response Line Support site here.

As a reminder, if you have an IT issue, you should not automatically call the IT helpdesk. Please follow […]