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I am most grateful for the help that you give and feel that I haven't been lost in the system but have been treated with care and consideration.

I found talking to the Response Line worker very reassuring that there was help for me if I needed it which made me feel better and not alone. All the information she gave me has been valuable and has reassured me and put my mind at rest.

I enjoyed my telephone conversation and felt far less stressed at the end of it. I felt that the Response Line worker was empathetic with my situation and listened to all my concerns.