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Our Policies and Procedures

Our vision, values and strategic aims have been shaped by the experiences of local Carers. We actively seek feedback on the quality and delivery of our services and the impact these services have on carer’s lives. The plans, policies and procedures that support our aims can be viewed on this page.

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Strategic Plan

Trustees have helped shape our Strategic Plan for 2021 - 2025.

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Compliments & Complaints

Feedback is vital to make sure we are providing a quality service to carers. Our teams welcome your comments and suggestions and take every opportunity to continuously improve our standards across all services for carers. If you are a carer or colleague, please do pass on any feedback you wish us to take into account and feel free to raise any concern or complaint. You will be assured of a carer-friendly response.

We consider it very important that carers and others can be part of any process to resolve difficulties. Our staff will do their best to ensure you are regularly updated on progress of any investigation and are informed of the outcome within a realistic timescale.

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Privacy Policy

Carers Support West Sussex respects the privacy of visitors to our website and wants to protect any personal information that you give to us.

This statement is made in order to comply with the provisions of the General Data Protection Regulation (GDPR), and to tell you how Carers Support West Sussex will use any personal information that you give to us. Carers Support West Sussex is registered as a data controller with the Information Commissioner for the United Kingdom.

To contact our Data Protection Officer, please email or, to speak with our Data Protection officer, please call 0300 028 8888.

Equality, Diversity and Inclusion

Carers Support West Sussex values diversity and recognise that people with different backgrounds, skills, attitudes and experiences enrich the communities we serve contributing fresh ideas, valuable insights and new perceptions to the way our organisation works either as carers, staff or partners.
Our aim is to be an inclusive organisation that promotes a culture that values differences where diversity is fully embraced and respected.
We are committed to challenging all forms of discrimination or disadvantage and aim to ensure that no individual or group is directly or indirectly discriminated against for any reason with regard to employment or access to services.

Positive about Disabled People

Carers Support have gained Positive About Disabled People accreditation and have been given permission by Jobcentre Plus to use the Two Ticks symbol, having made the following 5 commitments:

  • to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities
  • to discuss with disabled employees, at any time but at least once a year, what you can both do to make sure they can develop and use their abilities
  • to make every effort when employees become disabled to make sure they stay in employment
  • to take action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work
  • to review these commitments every year and assess what has been achieved, plan ways to improve on them and let employees and Job Centre Plus know about progress and future plans

Other Useful Pages to Read

Strategy Aims & Objectives

Our vision, values and strategic aims have been shaped by the experiences of local Carers...


Family and friend Carers can help prevent neglect, abuse or harm. Carers Support is working in partnership to prevent neglect, abuse or harm...

Supporting All Communities

We recognise that Carers, staff, volunteers and partners with different backgrounds, skills....

Relevant Downloads

Privacy Policy Downloads

Privacy Policy

Subject Access Request Protocol

Data Protection Privacy Notice - Recruitment

Media Consent Form

Group Agreements

Group Guidelines and Agreement

Compliments and Complaints Downloads

Compliments and Complaints Procedure

Online Community House Rules

Printable Feedback Form