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Our Policies and Procedures

Our vision, values and strategic aims have been shaped by the experiences of local Carers. We actively seek feedback on the quality and delivery of our services and the impact these services have on carer’s lives. The plans, policies and procedures that support our aims can be viewed on this page.

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Strategic Plan

Trustees have helped shape our Strategic Plan for 2021 - 2025.

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Compliments & Complaints

Feedback is vital to make sure we are providing a quality service to carers. Our teams welcome your comments and suggestions and take every opportunity to continuously improve our standards across all services for carers. If you are a carer or colleague, please do pass on any feedback you wish us to take into account and feel free to raise any concern or complaint. You will be assured of a carer-friendly response.

We consider it very important that carers and others can be part of any process to resolve difficulties. Our staff will do their best to ensure you are regularly updated on progress of any investigation and are informed of the outcome within a realistic timescale.

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Privacy Policy

Carers Support West Sussex respects the privacy of visitors to our website and wants to protect any personal information that you give to us.

This statement is made in order to comply with the provisions of the General Data Protection Regulation (GDPR), and to tell you how Carers Support West Sussex will use any personal information that you give to us. Carers Support West Sussex is registered as a data controller with the Information Commissioner for the United Kingdom.

To contact our Data Protection Officer, please email dpo@carerssupport.org.uk or, to speak with our Data Protection officer, please call 0300 028 8888.

Equality, Diversity and Inclusion

Carers Support West Sussex values diversity and recognise that people with different backgrounds, skills, attitudes and experiences enrich the communities we serve contributing fresh ideas, valuable insights and new perceptions to the way our organisation works either as carers, staff or partners.

Our aim is to be an inclusive organisation that promotes a culture that values differences where diversity is fully embraced and respected.

We are committed to challenging all forms of discrimination or disadvantage and aim to ensure that no individual or group is directly or indirectly discriminated against for any reason with regard to employment or access to services.

Carers Support West Sussex is a Disability Confident Committed member with the following 5 commitments:

  • Ensure your recruitment process is inclusive and accessible
  • Communicate and promote vacancies
  • Offer an interview to disabled people  (who meet minimum criteria)
  • Anticipate and provide reasonable adjustments as required
  • Support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work

Other Useful Pages to Read

Strategy Aims & Objectives

Our vision, values and strategic aims have been shaped by the experiences of local Carers...

Safeguarding

Family and friend Carers can help prevent neglect, abuse or harm. Carers Support is working in partnership to prevent neglect, abuse or harm...

Supporting All Communities

We recognise that Carers, staff, volunteers and partners with different backgrounds, skills....

Relevant Downloads

Policy Downloads

Privacy Policy

Subject Access Request Protocol

Data Protection Privacy Notice - Recruitment

Confidentiality Policy

Media Consent Form

Zero Tolerance Policy

Zero Tolerance Process

Group Agreements

Compliments and Complaints Downloads

Compliments and Complaints Procedure

Digital Engagement House Rules