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Monday to Friday 9am - 5pm


Wednesday 9am - 7pm


Saturday 10am - 12pm


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Who we are

A local charity team of staff and volunteers, working with and for family and friend carers. Our vision is to bring the day forward when family and friend carers are seen, heard, and included.

With more than 26,000 carers currently registered with the charity, we run Support Groups, a Carer Response Line, help carers access equipment to assist them in their caring role or provide funds so that carers can do something for themselves. We can also help carers access counselling and call back services, wellbeing support and have teams in all the of the major hospitals in West Sussex, as well as East Surrey Hospital in Redhill.

With more than 100 members of staff and over 70 volunteers, as well as a dedicated team of Trustees, Carers Support is committed to ensuring carers are recognised and listened to. Carers save the UK economy more than £150 billion across England and Wales every year.

Carers Support West Sussex values diversity. We recognise that carers, staff, volunteers and partners with different backgrounds, skills, attitudes and experiences can help to shape how our organisation works by contributing fresh ideas, valuable insights and new perceptions.

Charity Purpose

We are there for unpaid carers when they are most in need.

  • We are a carer facing helpline offering information, guidance, and practical support. We are a gateway for carers to emotional, specialist, peer support and learning.
  • We work with carers, communities, and partners in the County of West Sussex and throughout the South East of England.
  • We meet carers where they are at on their carer journey asking the right questions at the right times, offering them recognition and empowerment, as well as a sense of community from their peers.
  • We know that mothers, sons, fathers, daughters, friends, lovers, partners, husbands, wives, and family do so much for others every day while trying to maintain a life for themselves.

There are more than 120,000 carers in this county.

Our strategy is designed to focus on being there for unpaid carers when they are most in need.


Carers are at the heart of our strategy. Imagine a world where carers do not have to fight to be heard and recognised. A world where carers feel valued and supported for who they are and what they do.

Our vision is to bring the day forward when unpaid carers are seen, heard, and included.


  • We are focused, putting carers at the heart of everything we do.
  • We act together, working with and for carers, the communities they live in and the people, that can make a difference to them.
  • We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

  • Quality- the highest practical level we can reach in outcomes, learning and behaviour
  • Inclusivity- respecting people, cultures, and organisations
  • Caring- improving quality of life and influencing behaviour change
  • Integrity- operating with honesty and reliability
  • Loyalty- long-term committed partnerships and co-operation
  • Innovation- driving our service development and our will to succeed

If you are already registered with us please contact us via email at to request a card.

If you are not registered with us please complete our online registration form below

Carry on doing what you are doing. I found the service very supportive and informative

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i am enormously thankful and grateful for the timely professional and relevent support i have received from Carers support over a number of years

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excellent respectful service. I thought my personal concerns would be of no consequence. Understanding and showed real empathy with my situation

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Keep up the good service, it means a lot to us carers

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Just knowing you are the brings a huge relief, thank you

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