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Ensure all staff are carer aware

A third of carers take 3 years or more to self-identify, yet the implications of caring can be significant and enduring. Identifying them early can prevent issues escalating.
Ensure all staff are aware of carers including:

Some professionals can feel unsure about how to approach carers or a caring situation sensitively. Ensure practice staff are confident in engaging with patients who are carers, including young carers, young adult carers and their families.

Develop and communicate a Carers protocol so that all staff know how to identify carers and what to do once they have identified a carer.

Dr Shona - A GP at Ball Tree Surgery, discusses the importance of carer awareness and a whole practice approach to identifying and supporting carers.

Gemma Early – Practice Manager at Petworth Surgery discusses how important it is to nominate a carer lead, train staff and establish a Carers Offer, including in surgery support for carers.

Teresa Kneller – Receptionist at Witterings Medical Practice talks about how she helps to identify and support carers, including building a rapport with patients, coding them on the system and adding a flag to their notes so they can access extra support.

Tara Davis-West – Carer Lead at Selsey Medical Practice talks about the carers a register and how she telephones carers identified in the surgery and chats through their caring role with them and how they can be supported, including signposting to Carers Support West Sussex.

Download our staff facing carer poster

View an example carer protocol

Example HR carer policy