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Role Summary

Day in the life of a…
Carer Assessment Service Manager

As Carer Assessment Service Manager, your day will usually start at home on MS Teams, using the various team chats to say good morning to your teams and colleagues and ensure that the team are ready for their day and that everything is in place to ensure all today’s tasks and assessment allocations can be completed.
You may need to support your Carer Assessment coordinators and triage officer, advising on next steps for incoming work – managed both through the bespoke Customer Relationship Management system as well as West Sussex County Council’s MOSAIC system and self-referrals.
Once this piece of work is completed you will turn to one of your other duties – perhaps providing 1:1 supervision for a member of your team, chairing a team meeting, attending a face-to-face management meeting or delivering awareness training to relevant local partners. You may be delivering training to new staff, working with other Service Managers on a particular project, or supporting the Heads of Service with report writing or perhaps working with our Comms & Marketing manager to create digital content to enable carers to access services in a way that is meaningful to them.

Another important part of your role is to regularly review and provide information through quality monitoring and trend analysis, creating and updating reports for the Leadership team and our commissioners.

You will be reviewing referrals and referral processes and supporting the wider operational teams, liaising with other managers within the service as any issues arrive. You will ensure the assessment team are to date with the most recent training and updates to any Care Act legislation.
You will be involved in the quality assurance of assessments, including analysing audits completed by the Local Authority and completing internal audits.

You will oversee budgets for both statutory and preventative carer funds.

You will also take part in our duty manager system on a rotational basis, providing a point of contact out of hours, for staff working on the Helpline or running evening or weekend groups or events, supporting staff with safeguarding concerns and ensuring smooth running of the organisation as part of the wider management team.

If this role is of interest and you would like to discuss further before applying, please contact  vanessa.hasted@carerssupport.org.uk