Jobs Board

Role Summary

Are you passionate about improving the wellbeing of others? 

We are currently offering a rewarding opportunity within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services. 

Wellbeing Workers on the Helpline focus on registration and ‘Tier 1’ conversation model using active listening skills to identify any most pressing need before referring/signposting onwards.

You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support. 

The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county. This role would therefore suit those located in, or close to, West Sussex.
 

Role Summary

Are you passionate about improving the wellbeing of others? 

We are currently offering a rewarding opportunity within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services. 

Wellbeing Workers on the Helpline focus on registration and ‘Tier 1’ conversation model using active listening skills to identify any most pressing need before referring/signposting onwards.

You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support. 

The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county. This role would therefore suit those located in, or close to, West Sussex.

 

Role Summary

Are you passionate about improving the wellbeing of others? 

We are currently offering a rewarding opportunity within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services. 

Wellbeing Workers on the Helpline focus on registration and ‘Tier 1’ conversation model using active listening skills to identify any most pressing need before referring/signposting onwards.

You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support. 

The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county. This role would therefore suit those located in, or close to, West Sussex. 
 

Role Summary

“Information is King”- In the fast-changing world of digital information and artificial intelligence, be a vital part of Carers Support West Sussex’s goal to ensure that carers receive high quality information in a variety of formats. Help us to embrace the use of Digital Technology and Artificial Intelligence to allow carers to access information in a variety of ways acknowledging that carers may not be able to contact us during core office hours.
In the role of Carer Information Coordinator, you'll be instrumental in scoping and developing our creation of information resources, working closely with our skilled staff team to ensure that the information is accurate, relevant and well presented.
Through the work of this role, we will reach and support more carers, provide easy access to information and advice, enable better navigation of services by carers, and help carers feel better connected. Carers will be better able to find information digitally at a time that works for them.
This role works within our Information and Advice Team and provides line management to two experienced welfare benefits advisors.
This hybrid role combines remote work with occasional travel to in-person meetings and activities, which may include some weekend engagements.

Interview Dates: 19th and 20th June 2025.