Questions? powered by velaro live chat

Opening Hours


Monday to Friday 9am - 5pm


Wednesday 9am - 7pm


Saturday 10am - 12pm


Select Your Language


Increase or Decrease Font Size


Carer Emergency Contact Card

Someone depends on me -
what will happen if I am in an accident or suddenly become unwell?

You may be concerned as to what will happen to someone you provide care and support to, should you be involved in an accident or be suddenly taken ill yourself.

Previously known as the Carer Emergency Alert Card, the Carer Emergency Contact Card (CECC) offers peace of mind to family and friend carers and supports them to develop a carer contingency plan, in advance, in case of an accident or an emergency.

The card also doubles up as a carer discount card, giving carers a range of exclusive offers and discounts within West Sussex.

Who should have a Carer Emergency Contact Card?

The Carer Emergency Contact Card (CECC) is available to anyone who looks after a family member, friend, or neighbour in West Sussex.

The CECC provides the following benefits:

  • Carers have access to 24-hour telephone response service
  • Opportunity for stronger contingency planning in case of emergency
  • Identifies you as a carer
  • Offers peace of mind as a carer
  • Discounts and special offers across the county

How to apply for a card

To qualify for a card, you need to be registered with Carers Support West Sussex. Once registered, you can request the CECC referral form. This form asks you for relevant information helpful in the event of an emergency, such as details about yourself, the person you care for, their medical needs and any emergency contingency plan that may already be in place.

Once your referral is complete, Carers Support West Sussex will issue your personal CECC card with details about the service in the post.

I am not registered with Carers Support West Sussex

If you are not yet registered with Carers Support West Sussex, you can register in several ways to suit your needs. You can choose to complete an online form, phone 0300 028 8888 or email

What should I do with the card?

When you receive your CECC it should always be kept with you. We suggest keeping it in your wallet or purse, as this will be one of the first places that would be checked for identification. This will ensure that, in the event of an emergency involving yourself, anyone helping you is aware that someone depends on you, as you may be unable to tell them yourself.

How does the Scheme work?

As an Emergency Contact Card

Each card has an individual reference number which is linked with Taking Care's Emergency Resolution Team. When a call is received the call handler can retrieve your emergency arrangements and phone your contacts as directed by yourself. This service operates 24 hours a day.

The system is confidential, the card has no personal details on it. The only way to identify you is by the reference number on the card.

As a Carer Discount Card

On the reverse of the card is your carer discount card. The card can be used to get special offers and discounts at a range of businesses across West Sussex. To find all the businesses currently signed up please visit our business directory on our carers discount card page:

Card terms and conditions:

    • Carers need to be registered with Carers Support West Sussex
    • Cards can only be used by one carer - additional family members can apply for their own CECC, if they are registered as a Carer with Carers Support West Sussex
    • Cards are valid for 3 years
    • The Carer is responsible for ensuring that Carers Support West Sussex are informed of any change in personal information that may be relevant to the use of the CECC. This should be done as soon as possible.
    • For the discount card, businesses will offer a discount as described in the directory, although on occasion some businesses will offer one off/ short term offers to card holders which will be communicated via email.
    • Carers Support West Sussex are not endorsing the services or products included in this scheme.

    Our Services

    If you are already registered with us please contact us via email at to request a card.

    If you are not registered with us please complete our online registration form below