Carer Funds Support Worker - South (Fixed Term Contract to July 2026)
Are you passionate about improving the wellbeing of others?
Carers Support West Sussex provides services for and with unpaid carers who look after a relative or friend who could not manage without their support. Our teams provide tailored information, advice and support to help improve carers’ resilience and ensure they are supported to maintain their caring roles.
We are currently offering a rewarding role supporting carers who are struggling financially. The post holder will provide tailored information and advice and access to services and support including making applications for eligible carers for one-off grants.
Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the post holder will use excellent communication and interpersonal skills to offer carers one-to-one support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams.
This role is funded by UK Government Household Support Fund and is a fixed term contract to end July 2026. You will be predominantly working from home and will be readily able to travel across the West Sussex, predominantly in Worthing, Adur and Arun for team meetings and carer events.
Job Role
• Work as part of the community team which offers support for and with carers across the County of West Sussex, covering 3 Districts.
• Provide carers who have identified as struggling financially, with tailored, personalised information, guidance, emotional and practical support on a wide range of issues based on the principles of trust, respect and dignity.
• Where eligible, complete timely applications on behalf of carers to the Household Support Fund, funded by UK Government, and administered by Carers Support.
• Use the Carers StarTM as a framework to support carers identified as struggling financially, to create a personal plan to identify and achieve positive change. Use active listening skills to empower carers to communicate issues important to them and set their own priorities.
• Research and explore options to empower carers to make informed decisions and find solutions which work for them to achieve their goals.
• Complete applications on behalf of carers to the Household Support fund, ensuring that carer’s needs and eligibility are clearly identified and in line with set criteria.
• As appropriate and where there is an unmet need, support carers via a Preventative Assessment to access health and wellbeing grants and equipment.
• Demonstrate the impact the service has made through Carer Star reviews, surveys, case studies and collating general feedback.
• Liaise and work with colleagues from across the organisation in response to specific carers’ needs ensuring carers have a positive journey with us, minimising duplication and making timely and appropriate referrals to other internal services.
• Accurately record all interventions on the Client Record Management System to enable timely and informative reports on the services provided, ensure decisions are evidenced and all actions recorded.
• Work as part of the community team to provide support as needed to ensure high quality services are delivered to and with carers.
• Work collaboratively with Health, Social Care and Voluntary Sector partners to refer and signpost carers for targeted and specialist support
• Promote the principles of Think Carer across all networks.
• Work within Carer Support West Sussex’s Policies and Procedures, being mindful of confidentiality, data protection, equality and diversity in all areas of work. Follow processes and procedures to ensure that adults and children are safeguarded and the health and safety for staff, volunteers and carers is considered.
Employee Benefits
- Healthcare and Employee Assistance Programme with perks and discounts.
- Holidays 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
- Flexible hours available to help work around your commitments.
- Remote/Hybrid working with occasional visits to our offices or venues in West Sussex.
- Team of kind and caring colleagues.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.
Values we are looking for in Candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.