Carer Assessment Service Manager
Day in the life of a…
Carer Assessment Service Manager
As Carer Assessment Service Manager, your day will usually start at home on MS Teams, using the various team chats to say good morning to your teams and colleagues and ensure that the team are ready for their day and that everything is in place to ensure all today’s tasks and assessment allocations can be completed.
You may need to support your Carer Assessment coordinators and triage officer, advising on next steps for incoming work – managed both through the bespoke Customer Relationship Management system as well as West Sussex County Council’s MOSAIC system and self-referrals.
Once this piece of work is completed you will turn to one of your other duties – perhaps providing 1:1 supervision for a member of your team, chairing a team meeting, attending a face-to-face management meeting or delivering awareness training to relevant local partners. You may be delivering training to new staff, working with other Service Managers on a particular project, or supporting the Heads of Service with report writing or perhaps working with our Comms & Marketing manager to create digital content to enable carers to access services in a way that is meaningful to them.
Another important part of your role is to regularly review and provide information through quality monitoring and trend analysis, creating and updating reports for the Leadership team and our commissioners.
You will be reviewing referrals and referral processes and supporting the wider operational teams, liaising with other managers within the service as any issues arrive. You will ensure the assessment team are to date with the most recent training and updates to any Care Act legislation.
You will be involved in the quality assurance of assessments, including analysing audits completed by the Local Authority and completing internal audits.
You will oversee budgets for both statutory and preventative carer funds.
You will also take part in our duty manager system on a rotational basis, providing a point of contact out of hours, for staff working on the Helpline or running evening or weekend groups or events, supporting staff with safeguarding concerns and ensuring smooth running of the organisation as part of the wider management team.
If this role is of interest and you would like to discuss further before applying, please contact vanessa.hasted@carerssupport.org.uk
Job Role
• Lead the specialist, countywide Carer Assessment team to deliver best value, high quality statutory and preventative carer assessments and ensure that outcomes are compliant with the Care Act 2014.
• Work with Heads of Service to grow and develop services including identifying gaps, managing risks and demand, proactively seeking opportunities, increasing the digital offer and supporting funding bids to respond to changing needs.
• Develop, deliver and monitor the Carer Assessment Team delivery plan, aligning to CSWS’s strategy ensuring all KPIs are met and a high-quality service is provided to carers.
• Be a proactive member of the Operational Managers Team to develop services, promoting collaboration with your teams, build internal relationships and encourage team to share good practice and work collaboratively with the wider staff group.
Employee Benefits
- Healthcare and Employee Assistance Programme with perks and discounts.
- Holidays 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
- Flexible hours available to help work around your commitments.
- Remote/Hybrid working with occasional visits to our offices or venues in West Sussex.
- Team of kind and caring colleagues.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.
Values we are looking for in Candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.