Coaching Team Support Officer (12 Month Fixed Term Contract)
You will be a vital part of our innovative National Lottery funded Carer Coaching programme. In this rewarding role you will work as part of the Coaching Team making a significant impact on the lives of unpaid family and friend carers in West Sussex, helping individuals take meaningful time out to reflect, recharge, and build resilience.
In this role, you will be a key enabler in helping carers access the support they need—quickly, smoothly, and without unnecessary barriers, ensuring that both carers and our professional partners can engage with the service easily and efficiently.
You will be instrumental in raising awareness of the coaching service with our professional partners and community networks and directly support our Carer Coaches by streamlining processes, improving communication, producing resources and maintaining accurate records.
Your contribution will support the overall success and sustainability of the programme and demonstrate the impact of the service to funders like The National Lottery Community Fund.
The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county, which may include some weekend engagements. This role would therefore suit those located in, or close to, West Sussex.
For full details of the role, please see the attached job description at the end of this listing.
Interview Date 17 July 2025.
Job Role
Key Responsibilities
• Co-ordinate Appointments: Manage referrals and arrange carer appointments for one-to-one coaching through the database and by contacting carers to ensure they can access the service easily and in a timely manner.
• Triage: Oversee and organise the Carer Coaching action list and act as the first point of contact for coaching enquiries, providing a knowledgeable, warm and professional response.
• Data Entry: Ensure interventions are accurately recorded on the database.
• Demonstrating Impact: Support the collection and maintenance of data for reporting. Showcase the difference the service makes in carers’ lives through direct conversation to gather carer stories, evaluations and feedback.
For full details of the role, please see the attached job description at the end of this listing.
Employee Benefits
• Training and Development: Opportunities for professional development and training.
• Flexible Working: Flexible working hours and remote working options.
• Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Healthcare and Employee Assistance Programme with perks and discounts.
• Enhanced Maternity/ Paternity/ Adoption Pay.
• Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.
Values we are looking for in Candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.