Hospital Team Support Officer (18 Month FTC)
Are you passionate about teamwork and the supporting the wellbeing of others?
We are seeking a dedicated and organised Hospital Team Support Officer to become a vital part of our Hospital Team who provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 8 community hospitals serving the residents of West Sussex.
The successful candidate will be responsible for providing administrative support to the team and liaising directly with carers to ensure they are able to access the support they need swiftly and without any unnecessary barriers.
The role is mainly remote / homeworking with the expectation that you may need to travel on occasion to in-person meetings and training across the county. This role would therefore suit those located in, or close to, West Sussex.
For full details of the role, please see the attached job description at the end of this listing.
Interview Date: 17th July 2025
Job Role
- Triage: Oversee and organise the Hospital Team action list and manage referrals to the Hospital Service, liaising with the referrer if required.
- Co-ordinate Appointments: Where required contact carers to arrange appointments for one-to-one support on the phone or on-site in one of the hospitals served, ensuring carers can access the service easily and in a timely manner.
- Referrals: Manage new referrals into our Support at Home after Hospital service, liaising with the referrer if required. Add new carers to the database and call carers to arrange an appointment time for assessment.
- Demonstrate Impact: Support the collection and maintenance of data for reporting. Showcase the difference the service makes in carers’ lives through direct conversation to gather carer stories, evaluations and feedback.
Employee Benefits
• Training and Development: Opportunities for professional development and training.
• Flexible Working: Flexible working hours and remote working options.
• Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Healthcare and Employee Assistance Programme with perks and discounts.
• Enhanced Maternity/ Paternity/ Adoption Pay.
• Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.
Values we are looking for in Candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
If for any reason you have trouble submitting your application online, please email us a copy, along with your CV, to hr@carerssupport.org.uk.