Jobs Board

Role Summary

Day in the life of a…
Carer Assessment Service Manager

As Carer Assessment Service Manager, your day will usually start at home on MS Teams, using the various team chats to say good morning to your teams and colleagues and ensure that the team are ready for their day and that everything is in place to ensure all today’s tasks and assessment allocations can be completed.
You may need to support your Carer Assessment coordinators and triage officer, advising on next steps for incoming work – managed both through the bespoke Customer Relationship Management system as well as West Sussex County Council’s MOSAIC system and self-referrals.
Once this piece of work is completed you will turn to one of your other duties – perhaps providing 1:1 supervision for a member of your team, chairing a team meeting, attending a face-to-face management meeting or delivering awareness training to relevant local partners. You may be delivering training to new staff, working with other Service Managers on a particular project, or supporting the Heads of Service with report writing or perhaps working with our Comms & Marketing manager to create digital content to enable carers to access services in a way that is meaningful to them.

Another important part of your role is to regularly review and provide information through quality monitoring and trend analysis, creating and updating reports for the Leadership team and our commissioners.

You will be reviewing referrals and referral processes and supporting the wider operational teams, liaising with other managers within the service as any issues arrive. You will ensure the assessment team are to date with the most recent training and updates to any Care Act legislation.
You will be involved in the quality assurance of assessments, including analysing audits completed by the Local Authority and completing internal audits.

You will oversee budgets for both statutory and preventative carer funds.

You will also take part in our duty manager system on a rotational basis, providing a point of contact out of hours, for staff working on the Helpline or running evening or weekend groups or events, supporting staff with safeguarding concerns and ensuring smooth running of the organisation as part of the wider management team.

If this role is of interest and you would like to discuss further before applying, please contact  vanessa.hasted@carerssupport.org.uk

Role Summary

Are you passionate about improving the wellbeing of others? 

We are currently offering a rewarding opportunity as Co-ordinator within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services to:

• Support the IAG Manager to lead and line manage a Helpline team to provide efficient and effective cover to the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal and chat services. 
• Work with IAG Manager to grow and develop services including identifying gaps, managing risks and demand, proactively seeking opportunities, increasing the digital offer and supporting funding bids to respond to changing needs.
• Provide day to day operational management of the Helpline staff and volunteers to ensure that outcomes are achieved within budget and contract compliance and funder requirements are met.
• Undertake work from a queue allocation with clear KPIs on a rota basis. 
• Build internal relationships and encourage team to share good practice and work collaboratively with the wider staff group.

You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support. 

The role is mainly remote / homeworking with the expectation that you may need to travel on occasions to in-person meetings and training

Role Summary

Are you passionate about improving the wellbeing of others?

Carers Support West Sussex provides services for and with unpaid carers who look after a relative or friend who could not manage without their support. Our teams provide tailored information, advice and support to help improve carers’ resilience and ensure they are supported to maintain their caring roles.

We are currently offering a rewarding role supporting carers who are struggling financially. The post holder will provide tailored information and advice and access to services and support including making applications for eligible carers for one-off grants.
Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the post holder will use excellent communication and interpersonal skills to offer carers one-to-one support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams.

This role is funded by UK Government Household Support Fund and is a fixed term contract to end July 2026. You will be predominantly working from home and will be readily able to travel across the West Sussex, predominantly in Worthing, Adur and Arun for team meetings and carer events.