Questions? powered by velaro live chat

Opening Hours


Monday to Friday 9am - 5pm


Wednesday 9am - 7pm


Saturday 10am - 12pm


Select Your Language


Increase or Decrease Font Size


Check in and Chat Telephone Befriending

Role Details

The “Check in and Chat Telephone Befriending” is part of our Connecting Carers Service that matches carers with volunteers who will make regular social calls with them. We have many carers who are more socially isolated than ever and would benefit from a regular check in and chat social call to help alleviate their feelings of being isolated and alone. You will help to increase their social connections to the community and give them information on services available in their community where appropriate.

Skills and personal qualities needed:

If you have an empathetic and caring approach, non judgemental and ability to easily create conversations with people this would be the role for you.

What difference will you make:

Being socially connected and part of the community can really support a person’s feeling of wellbeing and alleviate feelings of being alone and having no one to talk to. Being able to talk about hobbies and interests with someone else can give a carer a sense of self and what makes them happy in life. Do not underestimate the value of the call you make to a carer and the impact on their wellbeing.

Location: This role can we undertaken from anywhere in West Sussex and you will be supported virtually in your role.

Timings & commitment: Calls take from 20 minutes up to 1 hour and can be weekly, fortnightly or monthly. A commitment of a minimum of 12 months.

Training requirements:
• Carers Support West Sussex – 2 hours Induction over zoom
• Basic Adult Safeguarding (online)
• Telephone Befriending training (2 hours over zoom)
• GDPR (online)

Support for you:

You will be supported by a designated mentor along with a monthly peer support group for check in and chat volunteers. You will be part of the wider staff and volunteering team and there are many opportunities for taking part in learning opportunities. Regular social meetings and team meetings where appropriate. Access to Workplace Employee Assistance Programme.

References and DBS: We require 2 references and a Basic DBS