Job Role

Key Responsibilities

• Assess carers’ needs: Hold sensitive, person-centred conversations with carers experiencing financial hardship or immediate crisis, identifying their circumstances, immediate risks and wider support needs.
• Complete funding applications: Prepare accurate, evidence-based applications to the Crisis and Resilience Fund, clearly recording eligibility, identified need, requested support and expected outcomes.
• Connect carers with wider support: Work collaboratively with colleagues and external partners, making timely warm referrals for support such as welfare benefits, debt, housing, energy, wellbeing and social isolation.
• Support longer-term resilience: Help carers identify practical next steps, follow up awards and record outcomes, with the aim of improving financial stability and reducing the likelihood of future crisis.

About You

• Compassionate communicator: Able to hold sensitive conversations with empathy and respect, listening carefully and helping carers feel understood and supported.
• Sound judgement: Able to understand complex circumstances, analyse information and make clear, evidence-based recommendations within agreed criteria.
• Organised and accurate: Able to manage competing priorities, meet deadlines and maintain clear, accurate records with strong attention to detail.

Location: This role is predominantly home-based and requires regular travel across West Sussex, including at short notice. A flexible approach to travel is essential to meet the needs of the role.

Working Hours Flexibility: May be required to work occasional early mornings, evenings, or weekends to meet service needs; additional hours may be required in line with business demands, with time off in lieu provided where agreed.

Please download the Job Description to see the full list of responsibilities and person specification.

 

Employee Benefits

•    Training and Development: Opportunities for professional development and training.
•    Flexible Working: Flexible working hours and remote working options.
•    Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•    Healthcare and Employee Assistance Programme with perks and discounts.
•    Enhanced Maternity/ Paternity/ Adoption Pay.
•    Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 
 
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Disability Confident Scheme  
We are proud to be an employer committed to disability equality.  We will offer an interview to disabled applicants who meet the essential criteria for the role. To be considered under the Scheme, please tick the relevant box on your application form.

If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk
 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

 

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

 

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

 

We are committed to behaviours that support

 

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.

If for any reason you have trouble submitting your application online, please email us a copy, along with your CV, to hr@carerssupport.org.uk.