Job Role

Key Responsibilities
•    Lead and coordinate the Sussex-wide Digital Confidence and Training workstream, working constructively with all four delivery partners.
•    Work with carers, staff and partners to understand learning needs and map existing digital support, avoiding duplication and identifying opportunities for shared learning.
•    Co-produce, pilot and refine practical, accessible workshops and resources for people with different levels of digital confidence and access needs.
•    Design and deliver 30 digital confidence workshops, including face-to-face and online learning, and support staff and volunteers through a train-the-trainer approach.
•    Connect learning with the Sussex Digital Directory of Solutions so carers and professionals can find trusted digital tools, services and support.
•    Maintain the shared delivery plan, coordinate activity with partner organisations and keep priorities, actions and dependencies visible. The role does not line manage partner staff.
•    Maintain accurate records, collect feedback and monitor outcomes to demonstrate impact and improve delivery.
•    Identify risks and dependencies, resolving issues within the role’s remit and escalating decisions outside agreed programme tolerances through the programme governance arrangements.

About You
•    You have practical experience of digital inclusion, community learning, digital skills support or accessible training.
•    You can design and deliver engaging learning face-to-face and online, making technology clear and approachable.
•    You understand accessibility, online safety and the barriers that can prevent people from using digital services confidently.
•    You are organised and comfortable coordinating a time-limited programme across a wide geographical area.
•    You build positive relationships across organisational boundaries and work collaboratively with people who have different roles and perspectives.
•    You are patient, encouraging, proactive and calm when technology does not work as expected.

Location The role is home-based and requires regular planned travel across West Sussex, East Sussex and Brighton & Hove.

Flexible Working Occasional early mornings, evenings or weekends may be required to support working carers or established out-of-hours groups, agreed in advance with reasonable notice and time off in lieu where agreed.

Please download the Job Description to see the full list of responsibilities and person specification.
 

Employee Benefits

•    Training and Development: Opportunities for professional development and training.
•    Flexible Working: Flexible working hours and remote working options.
•    Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•    Healthcare and Employee Assistance Programme with perks and discounts.
•    Enhanced Maternity/ Paternity/ Adoption Pay.
•    Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 
 
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Disability Confident Scheme  
We are proud to be an employer committed to disability equality. We will offer an interview to disabled applicants who meet the essential criteria for the role. To be considered under the Scheme, please tick the relevant box on your application form.

If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

 

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

 

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

 

We are committed to behaviours that support

 

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.

If for any reason you have trouble submitting your application online, please email us a copy, along with your CV, to hr@carerssupport.org.uk.